Last Updated: June 2026
At Prajwal Solar Energy Services, customer satisfaction is our priority. This Refund, Return & Cancellation Policy outlines the terms applicable to products and services purchased through our website or directly from our company.
1. Order Cancellation
Before Dispatch
Customers may request order cancellation before the product has been dispatched or installation work has commenced.
If approved, eligible payments will be refunded after deducting any applicable processing charges.
After Dispatch
Orders cannot be cancelled once products have been shipped, delivered, or installation work has started.
2. Return Policy
Due to the nature of solar equipment and customized installations, returns are accepted only under the following circumstances:
- Product received is damaged during transit.
- Incorrect product delivered.
- Product has a manufacturing defect verified by the manufacturer or our technical team.
To request a return, customers must notify us within 7 days of delivery and provide:
- Order details
- Product photographs
- Description of the issue
Returned products must be:
- Unused and in original condition
- Returned with original packaging
- Accompanied by proof of purchase
3. Non-Returnable Items
The following items are generally not eligible for return:
- Installed solar systems
- Customized solar solutions
- Products damaged due to improper handling
- Products altered or modified after delivery
- Products damaged by accidents, misuse, or negligence
4. Refund Policy
Refunds may be approved in the following cases:
- Order cancellation approved before dispatch
- Product unavailability after payment
- Verified return requests approved by our team
Once approved, refunds will be processed within 7–14 business days through the original payment method whenever possible.
Processing times may vary depending on the customer’s bank or payment provider.
5. Installation Services
Payments made for completed installation services, site visits, consultations, engineering work, or labor charges are generally non-refundable once the service has been delivered.
6. Damaged or Defective Products
If a product arrives damaged or defective:
- Report the issue within 48 hours of delivery.
- Provide photographs and supporting information.
- Our team will assess the issue and determine whether a replacement, repair, or refund is applicable.
7. Replacement Policy
Eligible products approved for replacement will be replaced based on:
- Product availability
- Manufacturer warranty terms
- Technical inspection results
Replacement timelines may vary depending on product availability and logistics.
8. Manufacturer Warranty
Many solar products supplied by Prajwal Solar Energy Services are covered by manufacturer warranties.
Warranty claims are subject to the specific warranty terms provided by the manufacturer and may require inspection, repair, or replacement rather than a refund.
9. Contact Us
For cancellation requests, return approvals, refund inquiries, or warranty support, please contact us using the details provided on our website.
Prajwal Solar Energy Services
Powering Homes, Farms & Businesses with Smart Solar Solutions ☀️🔋